Frequently Asked Questions
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| Prestonwood Forest FAQs |
| Architectural |
| What types of exterior modifications can I make to my home without requiring approval of the association? |
| All exterior modifications or improvements, including but not limited to, staking, clearing, grading, or other site work, as well as any modifications to landscaping in front yards, should be approved through the community association’s architectural control process. Please complete the architectural request form. |
| Where do I find my community's architectural modification request form? |
| Log in to TownSq and find the Architectural Review link from the list of menu items on the left-hand side of the site. From here, click the “Submit Project” button to begin your online application. Once the application is submitted, management and the committee will review and will communicate with you via TownSq should additional information be necessary. A verdict letter will be delivered via email and TownSq once the review is complete. |
| What's the process for submitting the application? How long does it take to get approval? |
| Once the application is submitted it will be reviewed by the Architectural Committee/Board of Directors. They review each submission to determine that the request is compliant with the association’s architectural guidelines. A response from the committee may take as many as 45 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays. |
| What is the status of my application? |
| If you have not heard from the Community Manager or Architectural Committee within 30 days from the date of submission, please submit a request via TownSq or email your Community Manager at HPWFRManager@goodwintx.com. |
| Board Meetings |
| Every 3rd Thursday of the month |
| How do I find out when the next Board meeting takes place? |
| Board Meeting dates and times are noticed via the News and Events section of TownSq. |
| Where can I find copies of the most recent Meeting Minutes? |
| Meeting minutes are posted in the Documents section of TownSq once approved at the next open board meeting. |
| Common Area Maintenance |
| What does the Association maintain and what am I responsible for maintaining? |
| The association maintains all common grounds, landscaping including front yard flowerbeds and grass areas, irrigation system and the amenities for the community. Homeowners are responsible for the exterior maintenance and upkeep of their home, back yards, and fences. |
| I need to report a maintenance issue to a common area in the community... |
| We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq. |
| What is the trash/waste pick-up schedule for my community? |
| Trash days are Wednesday & Saturday. Trash service is billed through your Association dues and therefore, you must be a member in good standing to receive trash service. |
| How do I get electric/gas/water/trash service? |
| Trash services are also scheduled by the association. If you need to order a new trash can or recycling bin, please reach out to your Community Manager at HPWFRManager@Goodwintx.com. |
| Water- Prestonwood Forest UD 281-376-8802 |
| How do I get a mailbox key? |
| Please contact your local United States Postal Center for instructions on obtaining your mailbox key. |
| Compliance |
| I just received a violation notice. Who can I talk to about it? |
| Covenant violation related inquiries can be directed to our Compliance Department at HOUCompliance@Goodwintx.com. Additional contact information is available on the notice you received. |
| I need to report an issue with a neighbor's home. |
| Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. |
| When does your compliance driver come through our community? |
| The schedule will vary, but our compliance drivers typically visit the community once a month. |
| Is there a list of do's and don'ts I can give to my tenant? |
| A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. They are also posted within TownSq under the Documents section. |
| Amenity Access |
| Where can I get an access device? |
| You may obtain an access card by visiting www.goodwintx.com and entering your community's name in the “Find My Community Page” field at the top right corner of our webpage |
| Contacts |
| Who can I reach for help? |
| We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us: |
| ü TownSq App: Submit a request via our web and mobile application. |
| ü Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM. |
| 855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. |
| Tamara Henderson, Community Manager: By phone at 713-405-3172 or via email at HPWFRmanager@goodwintx.com. |
| ü Compliance Team: Covenant violation related inquiries can be directed to HOUcompliance@goodwintx.com . |
| How can I reach the Board of Directors? |
| You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq. |
| Documents |
| Where can I find the governing documents of the association? |
| A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. They are also posted within TownSq under the Documents section. |
| Financial |
| What is my balance? |
| You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com |
| How do I pay my assessment? |
| For your convenience, we offer several payment options: |
| Option 1: Mail-In Your Payment to the following address: |
| HPWFR- Prestonwood Association |
| c/o Goodwin Processing Center |
| PO Box 93447 |
| Las Vegas, NV 89193-3447 |
| *Please include account number and community code (HPWFR) in the memo section* |
| Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account. |
| From the web: |
| o Login to TownSq at https://app.townsq.io/login |
| o From the top of your home page feed, select the account you’d like to make a payment on. |
| o Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment. |
| From the TownSq App: |
| o From the top of your mobile feed, choose the account you’d like to make a payment on. |
| o Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment. |
| TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee. |
| Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (HPWFR) in the memo section of your check. |
| Can I pay my assessment with a credit/debit card? |
| Yes, credit/debit cards are accepted through TownSq. |
| From the web: |
| o Login to TownSq at https://app.townsq.io/login |
| o From the top of your home page feed, select the account you’d like to make a payment on. |
| o Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment. |
| From the TownSq App: |
| o From the top of your mobile feed, choose the account you’d like to make a payment on. |
| o Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment. |
| TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee. |
| What is my property code? |
| Your Property Code is HPWFR |
| What is the Management ID? |
| 6587 |
| When is my assessment due? |
| Your assessments are paid Annually. Currently, your assessments are set at $782.00 per year. |
| Are there any fees associated with online payments? |
| When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee. |
| Why does my account show a negative number? |
| A negative number means that you have a credit balance. |
| I received a letter about a past due assessment. Who can I talk to about these fees? |
| Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. |
| Who can I talk to about setting up a payment plan? |
| Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you wherever possible. |
| What is my assessment paying for? |
| Your community’s assessment pays for the operating expenses of the association. This can include utilities, landscaping, amenity maintenance, insurance, etc.. |
| Where can I find my account number? |
| You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007. |
| Insurance |
| My lender is asking for a copy of the association's insurance. Where do I get this information? |
| Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq. |
| How do I add my property to reflect on the insurance certificate? |
| Contact the Association’s Insurance Agent: |
| Higginbothm 312-775-7986 |
| Owner Information |
| How do I update my contact information/mailing address? |
| Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq. |
| Resales |
| How do I get a lender questionnaire completed? |
| A statement can be ordered at Community Archives https://marketplace.communityarchives.com/login |
| How much does a lender questionnaire cost? |
| Visit the HomeWise website at https://www.homewisedocs.com/ for pricing. |
| Where do I obtain a resale certificate? |
| Resale certficates can to order on Goodwin's website at www.goodwintx.com |
| I'm the Lender and would like to get a statement. Is there a charge for this? |
| A statement can be ordered at Community Archives https://marketplace.communityarchives.com/login |
| Rules/Regulations |
| What is the community's rental/leasing policy? |
| No Dwelling Unit shall be rented or leased for less than 30 days without the express written consent of the Association. Short-term rentals such as Airbnb, VRBO, HomeAway, etc., are strictly prohibited. |
| What is the community's pet policy? |
| No animals, reptiles, livestock, poultry or birds of any kind shall be raised, bred or kept on any Townhome Site, except that dogs, cats or other household pets may be kept, not to exceed a total of four such animals, provided they are not kept, bred or maintained for any commercial purpose. The foregoing limitation on number of pets shall not apply to hamsters, small birds, fish or other constantly caged animals, nor shall it apply to require the removal of any litter born to a permitted pet prior to the time that the animals in such litter are three (3) months old. Horses, reptiles, ponies, goats, sheep, hogs, pigs, monkeys, chickens, ducks, peacocks, pigeons, and Guinea fowl shall not be deemed as household pets and are expressly prohibited. Notwithstanding the foregoing, however, no individual dogs or other animals deemed by the Board in its sole discretion to be dangerous to persons or other animals shall be raised, bred, or kept on any Townhome Site. |
| What is the community's parking policy? |
| Occupant vehicles may be parked only in the garage of the townhome at which the operator thereof. |
| Temporary parking upon a street or shared drive in the Community is permitted by occupant vehicles, guests, and invitees, and by pick-up or delivery services, but solely for purposes of loading and unloading of passengers and |
| Cargo. Parking of occupant vehicles at any time at any location in the Community except in accordance with the foregoing, including parking of occupant vehicles upon any street or shared drive within the Community is strictly prohibited. Please see section 7.6 Prohibited Vehicles and section 7.7 Vehicles; Parking; Towing of the governing documents for a full comprehensive list of permitted vehicles, rules, and policies as it relates to parking. |
| TownSq |
| What is TownSq? |
| TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can: |
| ü Easily communicate with neighbors, community managers, and board members |
| ü Manage your account and pay online |
| ü Get up-to-date community news and events |
| ü Request and review status of service inquiries |
| ü Participate in community polls |
| ü Access community forms and documents |
| ü And more… |
| · How do I register for TownSq? |
| Registering for TownSq is fast and easy. Follow the steps below to get started: |
| 1. Visit https://app.townsq.io/ais/sign-up |
| 2. Enter your Account Number and Zip code (Physical property address) |
| 3. Provide your email address and create a password |
| I'm getting an error when I try to register for TownSq. Can you help? |
| Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. |
| How do I change my email preferences for TownSq notifications? |
| Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link. |
| How do I submit a request in TownSq? |
| Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen. |
| I forgot my TownSq password, how can I reset it? |
| Visit https://app.townsq.io/user-recovery to reset your password. |